Responsibilities:
– Work with multiple teams within the organization including sales, TPM, and SDK teams to ensure key deliverables of PICO B2B projects are met.
– Take ownership of SDK-related questions and issues, including troubleshooting, verification of root cause, reproducibility of the issue, reporting of the issue with engineering if necessary, and issue resolution
– Collect various B2B customer requirements and collate results to share with the Product teams
– Develop strong cross-functional relationships with B2B customers, in order to implement optimal integrity solutions
– Maintain and update open-source demo libraries on GitHub and other platforms.
– Create and maintain comprehensive technical documentation, including user guides, manuals, FAQs, and process workflows, to support both internal teams and B2B customers.
– Provide comprehensive product support and demos for events and Workshops

Qualifications
– Demonstrate experience in a customer-facing role within the information technology industry
– Ability to document and communicate complex technical concepts clearly to both technical and non-technical audiences
– VR/AR/MR and Android development experience preferred
– OpenXR knowledge and understanding preferred
– Strong communication, organizational, analytical, and problem-solving skills